What our systems are never for.

Who this applies to

This policy is published by AmazeAI, a company of AmazeTech ("AmazeAI", "we", "us"). It applies to clients using a system we have built or operate, to the people at those clients who configure and run it, and to anyone using this website. It sits alongside your client agreement and our AI use policy.

Disclosure stays on

Every agent we build tells people it is an AI, in your business's own name, at the start of every call and chat, and answers honestly if asked. You may not ask us to remove or soften that disclosure, script an agent to claim to be a person, or present AI-generated voice or media as real people without labelling it.

An agent speaks for your business. It may not impersonate another business, a public body or a named individual.

Contacting people

Outbound calls and texts are only made where there is a defensible basis for contacting each person, checked by jurisdiction, consent status and channel before a single number is dialled. In practice that means:

• no scraped or bought contact lists fed into outbound calling or texting;
• TCPA consent status checked and Do Not Call lists scrubbed in the US, and a GDPR lawful basis in the EU;
• a cap on attempts per contact, and the first no accepted as the answer;
• permanent suppression for anyone who asks not to be contacted again.

Where consent is not defensible for a segment of your data, it is not contacted, and we tell you which segments those are.

Recording

Call recording follows the disclosure and consent rules agreed for your jurisdictions in week one. You may not ask us to record callers without the disclosure or consent those rules require, or to keep recording after a caller has declined.

Decisions and advice

Our systems may not be used to:

• make fully automated decisions that materially affect a person's access to care, credit, employment or legal standing, without a person in the loop;
• give clinical advice, triage symptoms or answer medication questions;
• give legal advice or interpret a person's rights;
• give financial advice, recommendations or suitability assessments, or anything that implies one.

Agents gather information and hand these conversations to a person, under escalation rules you set.

Data you give the system

You may only connect data you have the right to use for the purpose agreed. The system should collect the minimum it needs, and health, financial or other sensitive information only where the build was designed and agreed for it.

If we find data that is known to be broken, we will tell you and help you fix it before anything is built on it. We will not automate on top of it.

Unlawful and harmful use

Our systems and this website may not be used for anything unlawful, or to:

• deceive, defraud or manipulate the people the system talks to;
• harass, threaten or discriminate against anyone;
• send spam or unsolicited bulk messages;
• collect information about people without a lawful reason;
• infringe anyone's intellectual property or privacy.

This website

Do not probe, scan or test the security of this website without our written permission, send it automated traffic at a volume that affects other visitors, or submit its forms with someone else's details. Only request the free AI audit for a business you work for or are authorized to act for. Our terms of use cover the rest.

If something crosses a line

If a system we operate is being used in a way this policy does not allow, we may pause the part of it concerned and will tell you why. We would rather fix the problem with you than stop the system. Where that is not possible, we may decline the work or end the engagement as your agreement allows.

Reporting misuse

If you think an AmazeAI system has contacted you in a way this policy does not allow, or you want to report misuse of this website, write to hello@amazeai.co with what happened and when. A person reads it and replies within one business day.

We may update this policy, and the date at the top will change when we do.