The day-30 guarantee. What comes back, and when.

The day-30 guarantee

Your system is live and answering by day 30, or we refund the build fee in full. Not a credit, not a discount: the fee, returned.

We guarantee this rather than a revenue figure because "live on day 30" is binary and you can check it yourself by picking up the phone. There is no interpretation, no attribution argument and no clause about whether your team followed up properly. Everything on our side is on us.

When the clock pauses

The 30-day clock pauses only while we are waiting on your access or approvals: for example, a login to your calendar or phone system, or your sign-off on the messages the system will send to customers. We tell you the same day it happens, not at the end.

Nothing else stops it: not our scheduling, not a difficult integration and not a model that needs more tuning.

How the refund works

If day 30 passes, after any pause, and the system is not live for a reason on our side, write to hello@amazeai.co. We will confirm the dates against the project record and refund the build fee in full. How and when the payment is returned is set out in your agreement.

Live, but short of the number

In week one we agree the single number the system is judged on. If it is live but has not reached that number by the end of supervised live traffic, we keep working at no additional build cost until it does.

That is not a refund and not a guarantee. It is how the engagement works, and we say it out loud because most vendors treat tuning as a change order. See our 30-day build process for how the number is set and measured.

The Systems Diagnostic

The Systems Diagnostic is $2,500 for ten business days of work: your inquiry path mapped, tested live and costed, with a build plan you keep. Its fee is credited in full against a build that starts within 60 days of the findings session.

The day-30 guarantee applies to build fees. Anything else about the Diagnostic fee is set out in its agreement.

The operate phase

Operate starts when the system goes live. It runs for an initial 90 days, because the first three months are where tuning actually happens, and then month to month. After that, you can stop with 30 days notice in any month, with no exit fee and no penalty, and we will do a handover call with whoever comes next.

Operate fees cover the month they are billed for, and stopping ends the fees that follow, as set out in your agreement. What operate covers is in our operate service levels.

Usage costs

Telephony and model usage are passed through to you at cost, with no markup, and you see the invoice. They are billed as they are used and are separate from the build fee.

Your agreement

This page summarizes how refunds and credits work. Your written agreement sets out the exact terms for your engagement, and if the two ever differ, the agreement applies. Our terms of use, including Delaware governing law, cover this website.

Changes and contact

If we change this policy, the date at the top changes. Your engagement is always governed by your written agreement. Questions go to hello@amazeai.co.