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Ehsas Home Health was growing.
Intake had to keep up.

A home healthcare provider whose patient demand was rising faster than the intake desk could answer. We built AI patient intake around the way home health inquiries actually arrive. The care team keeps everything clinical.

Book a Systems Call See the results
+70%Website traffic
+55%Appointment bookings
+45%Active patient base

Reported by Ehsas Home Health. The intake system was built to handle this growth without adding the same amount of manual work.

01 · Situation

More families found Ehsas. Every one had to be answered.

A new inquiry to a home health agency can come from a patient, a family member, a caregiver or a referral source, and most want information before they are ready to schedule care. When intake depends entirely on staff availability, inquiries wait and appointments need back and forth.

  1. 01
    Demand outpaced intake

    Growing patient demand created more intake and scheduling work for the care team.

  2. 02
    Calls tied to office hours

    Families could only start intake when someone was free to answer.

  3. 03
    Back and forth to book

    Scheduling a visit took several calls and messages.

02 · Approach

We followed the patient intake journey.

Six steps, from the first call to a booked visit, with a clear line: AI collects basic, non-clinical information, and every clinical question goes to the care team.

  1. 01Patient inquiryAnswered when staff are unavailable
  2. 02Initial informationWho, where and how to reach them
  3. 03Care needsThe kind of help, never clinical
  4. 04QualificationReady for a visit or still deciding
  5. 05SchedulingA visit booked without back and forth
  6. 06Follow-upFor families not ready yet
03 · What we built

Six parts around the care team.

  • AI patient intake

    Collects basic, non-clinical information before the inquiry reaches the team.

  • AI voice agent

    Answers calls when staff are unavailable, so families start intake without waiting.

  • Inquiry qualification

    Sorts inquiries and flags the ones ready for the next step.

  • Appointment scheduling

    Moves qualified inquiries straight to a booked visit.

  • Patient follow-up

    An automated, considerate follow-up for families who are not ready yet.

  • CRM automation

    Intake and appointment details organized for the staff who take over.

04 · What changed

The patient journey, before and after.

Patient journeyBeforeAfter
Initial inquiryDependent on staff availabilityAI assisted response
Patient intakeStaff collected the detailsAI assisted intake
Inquiry handlingManualAI assisted qualification
CallsLimited by office availabilityAI voice support
SchedulingManual coordinationAI assisted booking
Follow-upManaged by handAutomated follow-up
Patient informationSpread across conversationsOrganized in the CRM
05 · Takeaway

Ehsas did not need AI to replace its care team. It needed AI to handle the repetitive work.

Families get a faster way to start a conversation and move toward an appointment, and the care team gets more time for patients.

More client work

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Call your intake line at 7 PM tonight.

Note who answers, how long it takes and what happens to the inquiry. Bring that to a 30 minute systems call. We will walk your intake path with you and tell you what it would take to answer every family, and if it is a process fix rather than an AI build, we will say so.

hello@amazeai.coRun the Missed Call Calculator firstLive by day 30 or we refund the build fee.

Book a Systems Call

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